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Terms & Conditions

General

You must be aged 18 or over to use our website which includes placing orders, registering for an account or signing up to our newsletter.

It is the buyer’s responsibility to ensure that the correct delivery address is provided and that your package can be received at the address provided. If this is not the case and the package is returned to us the buyer will be subject to additional delivery charges.

Information provided on this website is for guidance purposes only and never replaces the diagnosis of your GP or local Pharmacist.

Information published in the ask our pharmacist section relates to the customer concerned only and is not relevant to others.

Health 1st Pharmacy only supplies 100% genuine products.

For all medicines, vitamins and supplements sold on www.health1stpharmacy.ie it is important to read the information which accompanies each product and directions before use. If you are in any doubt at all please us the contact us section or the ask our pharmacist icon and we will answer your questions as soon as possible.

Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those we consider are for commercial or non-domestic purposes.  We will not supply or deliver to shipping agents or to agents who sell on our goods to third parties.

Goods are subject to availability and prevailing market conditions, if any goods you wish to purchase are not available, we will try to offer an alternative similar to the goods you have requested but at no additional cost to you. If the price is lower you will be refunded the difference. This will only occur with toiletries such as shower gels and deodorants.

Delivery

We will dispatch all goods as quickly as possible. Orders will be dispatched via the Postal Shop or An Post for addresses in the republic of Ireland.

Royal Mail will be used for deliveries in the 6 counties and UK.

If health1stpharmacy.ie has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns

Health 1st Pharmacy is happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery.

Unwanted returns must be returned to us in an unused as new condition with your order sheet. Once we receive the returned goods you will be refunded if your goods pass inspection.

In the unlikely event that your goods are faulty or were damaged in transit Health 1st will replace your items. Please contact us within 48 hours of delivery to report any issues.

Items that are used or opened will not be replaced and no refund will be issued.

Product Pricing

All stock and prices are subject to availability. We reserve the right to amend pricing on the website without prior notice and to withdraw products at any stage. Confirmed orders will be confirmed via email once confirmation is complete unless we contact you otherwise.

Customers can select euro or sterling on the website using the currency selection option. The amount deducted from your credit/debit card will be shown on the website at the time of purchase.

Registering on My Account

Registering on 'My Account' is a feature that allows you to store previous purchase information, your delivery addresses and your product wishlist. Your billing and shipping addresses will also be stored however credit/debit card information is NOT stored. Health1stpharmacy.ie may use your purchase information for future offers or promotions.

Promotions

We may run promotions at any time. We reserve the right to change or remove any promotion at any time without prior notice. Only one discount code may be used per transaction. Some exclusions may apply. Certain products with discounts already applied may not be eligible for extra discount/promotions. Some multi-pack deals may be excluded as discount is already applied. Some promotions are product specific and only valid on the product(s) specified in the promotion.


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